SumUp Printer Not Working? Troubleshoot and Fix It Quickly

Is Your SumUp Printer Not Working? Let’s Fix It!

If your SumUp printer isn’t working, don’t worry – we’ve got you covered. Whether you’re dealing with connection issues, printing errors, or hardware glitches, this guide will help you:
✅ Identify the problem quickly.
✅ Fix common printer issues with step-by-step solutions.
✅ Minimize downtime and get back to accepting payments.

Let’s get started!

Quick Fixes for Common SumUp Printer Issues

1. Check the Power Supply

• Is the printer turning on? Ensure it’s properly connected to a power source.
• If it’s battery-powered, recharge or replace the batteries.

2. Verify the Bluetooth Connection

• Go to your SumUp app and confirm the printer is paired with your POS device.
• Steps to reconnect:
  1. Open Bluetooth settings on your device.
  2. Remove the existing printer connection (if present).
  3. Re-pair the printer with your SumUp POS device.

3. Ensure the Paper Roll Is Loaded Correctly

• Open the printer’s cover and check the paper roll:
  • Ensure the paper is facing the correct direction.
  • Remove any jammed paper or debris.
• Replace the roll if it’s empty.

4. Check Printer Settings in the SumUp App

• Open the SumUp app on your POS device.
• Go to Settings > Printers.
• Ensure your printer is selected as the default device.

5. Restart Your Devices

Sometimes a quick reboot solves the issue:

1. Turn off your SumUp printer.
2. Restart your POS device (tablet/phone).
3. Turn the printer back on and reconnect it.

Still Having Trouble? Common Error Messages and Solutions

Error 1: Printer Not Detected

• Check the Bluetooth connection and ensure the device is paired correctly.

Error 2: Paper Jam

• Open the cover, remove the jammed paper, and reload the roll correctly.

Error 3: Printing Too Light or Blank

• Check the paper type: SumUp printers require thermal paper.
• Replace the roll if needed.

Error 4: Printer Keeps Disconnecting

• Ensure the printer is within Bluetooth range (about 10 meters).
• Avoid interference from other Bluetooth devices.

When to Contact Support

If you’ve tried all the steps above and your printer still isn’t working, it may be a hardware issue. Contact SumUp Support for assistance:

• Support Form Within Your Dashboard: Submit Your Issue Here
• Phone Support: Available during business hours.

Upgrade to a New SumUp Printer – Special Offers

If your current printer is outdated or faulty, it might be time for an upgrade.

🚀 Exclusive Offer: 60% Off New SumUp Printers

• Get a brand-new SumUp printer with advanced features.
• Limited-time offer – Claim Your Discount Here.

💡 Why Upgrade?

• Faster printing speeds.
• Improved Bluetooth connectivity.
• Sleek, lightweight design for portability.

Prevent Future Printer Issues – Top Tips

Keep your SumUp printer running smoothly with these tips:

1. Keep It Clean: Regularly wipe the printer with a soft, dry cloth to avoid dust buildup.
2. Use the Right Paper: Always use thermal paper rolls compatible with SumUp printers.
3. Charge Regularly: For battery-powered printers, keep them charged to avoid disruptions.
4. Check Firmware Updates: Ensure your SumUp app and printer firmware are up-to-date.

FAQs – Voice Search Friendly Queries

Q: Why is my SumUp printer not printing?
A: Check the power source, Bluetooth connection, and paper roll. Restart both devices if needed.

Q: How do I reconnect my SumUp printer?
A: Open Bluetooth settings, remove the existing connection, and pair the printer with your POS device again.

Q: What kind of paper does the SumUp printer use?
A: SumUp printers require thermal paper rolls.

Q: My SumUp printer keeps disconnecting. How do I fix it?
A: Ensure it’s within Bluetooth range and minimize interference from other devices.

Q: Where can I buy a new SumUp printer?
A: You can get a new printer with 60% off here: Shop Now.

Need Help Fixing Your SumUp Printer?

We’re here to make sure you never miss a sale.

👉 Contact SumUp Support for assistance.
👉 Upgrade Your Printer with 60% Off.

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