SumUp Printer Not Working? Troubleshoot and Fix It Quickly

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Is your SumUp printer not working? Follow our easy troubleshooting guide to fix common SumUp printer issues and get back to business fast.

Is Your SumUp Printer Not Working? Let’s Fix It!

If your SumUp printer isn’t working, don’t worry – we’ve got you covered. Whether you’re dealing with connection issues, printing errors, or hardware glitches, this guide will help you:
✅ Identify the problem quickly.
✅ Fix common printer issues with step-by-step solutions.
✅ Minimize downtime and get back to accepting payments.

Let’s get started!

Quick Fixes for Common SumUp Printer Issues

1. Check the Power Supply

• Is the printer turning on? Ensure it’s properly connected to a power source.
• If it’s battery-powered, recharge or replace the batteries.

2. Verify the Bluetooth Connection

• Go to your SumUp app and confirm the printer is paired with your POS device.
• Steps to reconnect:
  1. Open Bluetooth settings on your device.
  2. Remove the existing printer connection (if present).
  3. Re-pair the printer with your SumUp POS device.

3. Ensure the Paper Roll Is Loaded Correctly

• Open the printer’s cover and check the paper roll:
  • Ensure the paper is facing the correct direction.
  • Remove any jammed paper or debris.
• Replace the roll if it’s empty.

4. Check Printer Settings in the SumUp App

• Open the SumUp app on your POS device.
• Go to Settings > Printers.
• Ensure your printer is selected as the default device.

5. Restart Your Devices

Sometimes a quick reboot solves the issue:

1. Turn off your SumUp printer.
2. Restart your POS device (tablet/phone).
3. Turn the printer back on and reconnect it.

Still Having Trouble? Common Error Messages and Solutions

Error 1: Printer Not Detected

• Check the Bluetooth connection and ensure the device is paired correctly.

Error 2: Paper Jam

• Open the cover, remove the jammed paper, and reload the roll correctly.

Error 3: Printing Too Light or Blank

• Check the paper type: SumUp printers require thermal paper.
• Replace the roll if needed.

Error 4: Printer Keeps Disconnecting

• Ensure the printer is within Bluetooth range (about 10 meters).
• Avoid interference from other Bluetooth devices.

When to Contact Support

If you’ve tried all the steps above and your printer still isn’t working, it may be a hardware issue. Contact SumUp Support for assistance:

• Support Form Within Your Dashboard: Submit Your Issue Here
• Phone Support: Available during business hours.

Upgrade to a New SumUp Printer – Special Offers

If your current printer is outdated or faulty, it might be time for an upgrade.

🚀 Exclusive Offer: 60% Off New SumUp Printers

• Get a brand-new SumUp printer with advanced features.
• Limited-time offer – Claim Your Discount Here.

💡 Why Upgrade?

• Faster printing speeds.
• Improved Bluetooth connectivity.
• Sleek, lightweight design for portability.

Prevent Future Printer Issues – Top Tips

Keep your SumUp printer running smoothly with these tips:

1. Keep It Clean: Regularly wipe the printer with a soft, dry cloth to avoid dust buildup.
2. Use the Right Paper: Always use thermal paper rolls compatible with SumUp printers.
3. Charge Regularly: For battery-powered printers, keep them charged to avoid disruptions.
4. Check Firmware Updates: Ensure your SumUp app and printer firmware are up-to-date.

FAQs – Voice Search Friendly Queries

Q: Why is my SumUp printer not printing?
A: Check the power source, Bluetooth connection, and paper roll. Restart both devices if needed.

Q: How do I reconnect my SumUp printer?
A: Open Bluetooth settings, remove the existing connection, and pair the printer with your POS device again.

Q: What kind of paper does the SumUp printer use?
A: SumUp printers require thermal paper rolls.

Q: My SumUp printer keeps disconnecting. How do I fix it?
A: Ensure it’s within Bluetooth range and minimize interference from other devices.

Q: Where can I buy a new SumUp printer?
A: You can get a new printer with 60% off here: Shop Now.

Need Help Fixing Your SumUp Printer?

We’re here to make sure you never miss a sale.

👉 Contact SumUp Support for assistance.
👉 Upgrade Your Printer with 60% Off.

Download the instructions for later!