Instantly improve your customer service.

Customers prefer to find out the answers to questions themselves before they call or send an email. You can be proactive here by providing them with a frequently asked questions (FAQ) section on your website. 

The more detailed and direct answers, the better. The more answers, the better. You can take advantage of cross-team collaboration here, too. Get everyone in your business involved in some way in writing the FAQs.

A good FAQ section is essential to the customer service experience and takes your customer service from being reactive to proactive. For a small business, this eases the load on staff responding to questions and helps you to focus on delivery.

This form of customer service puts the task of finding out about a service in the hands of the customer – so it must be easy to use and provide useful information. If not, customers might get frustrated with your service.

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