Why Customers Value Honesty
Imagine you are waiting a long time at a restaurant. A staff member tells you there has been a problem, lets you know how long the delay will be, apologises, and offers drinks and snacks. Almost all customers appreciate this level of honesty, and more so, the attempt to make up for the mistake.
Businesses in any field, small or large, can do this. Any product or service, from food delivery to nonprofit software, can benefit from this, too.
Problem with an order? Send an email explaining what the problem is and how you’re going to resolve it. Service down? Send an email with an apology and offer a refund or a discount code. Problem with a smart contract? Let the client know what you’re doing about it.
Customers value honesty. Be proactive at giving it – whatever the problem. #manxbydesign
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